Summary
- Exceptional at turning business needs into process and application deliverables.
- Skilled technical writer for user support, policy, and process documentation.
- Creates eloquent and focused communications.
- Excellent problem solver who identifies effective solutions to difficult challenges.
- Communicates effectively with all levels of an organization, from end users to the C-Suite.
Experience
Owner/Consultant
KDW Consulting Services
November 2017 – Present
Freelance consultant offering a wide range of services to help small businesses and nonprofits operate more efficiently.
Services include
- Application Consulting: Research, Implementation, Upgrades, Migrations
- Technical Writing: Process, Policy, User Guides, Standard Operating Procedures
- Process Development & Improvement
- Social Media Management
Client Project Samples
- Implementing business systems for travel startup to manage business, sales, social media, and support business growth.
- Social Media Management of Facebook, Instagram, Nextdoor, Google My Business, and more. Including content creation, posting, and engagement.
- Nonprofit donor management systems implementation, data migration, web form development, and training, including custom user guide for system
- Major policy and standard operating procedure update for large non-profit organization in order to meet government program requirements.
- Formatted, standardized, and edited course textbook for educational use at the university level.
- Researching software options for operational needs, providing detailed recommendations report, and guiding implementation.
Project Management & Application Specialist Consultant (Remote)
Connor & Connor Associates
Sep 2012 – June 2018
- Consultant to Fortune 500 Corporation to upgrade vendor-provided SaaS Occupational Health and Safety records software (Occupational Health Manager (OHM)). Responsibilities included, but are not limited to: project management, communications, risk analysis, equipment interfaces, user acceptance testing (designing and performing), and demographic interface mapping.
- Developed processes to improve end user data entry, align processes across clinics/sites, reduce errors, ensure compliance, and enhance reporting abilities.
- Served as subject matter expert on application, including table design and management, system settings, security roles, application user issues, data mapping, process development, and appropriate management of historical data.
- Provided comprehensive training for client system administrator on application, including: ticket prioritization and resolution, application upgrades, managing settings and security, and change management.
- Provided continued support post-upgrade for additional version upgrades, guidance on application decisions, technical expertise and research, and troubleshooting.
- Created extensive user support manual customized to client business process that captured all user processes in the OHM application.
Pfizer, Inc.
Business Analyst (Mar 2007 – Feb 2012) | Disability Coordinator (Aug 2003 – Mar 2007)
- Promoted to Business Analyst based on outstanding reputation and exemplary work.
- Business Line Project Lead for the implementation of Occupational Health & Safety records application.
- Led cross-functional team of analysts, RNs, and APRNs to develop application processes for all staff.
- Represented Occupational Health & Wellness (OHW) on Corporate Medgate Governance team, working closely with business line leaders in Safety, Industrial Hygiene, and Business Technology.
- Implementation and management of Medgate application:
- Launched application to 13 sites simultaneously across the US, PR, UK, and Ireland.
- Determined appropriate system settings, security profiles, table values, and user views.
- Developed and delivered user training.
- Led and performed User Acceptance Testing (UAT) and identified resolutions to reported issues.
- Launched application to 10 more sites under high-pressure deadline post-company merger, with great success and praise from business leaders.
- Functioned as system administrator Medgate (Medical Module), supporting US, PR, UK, and Ireland sites.
- Authored extensive documentation and communications, both for local and corporate-wide use.
- Established key site and corporate-wide metric reports on short-term disability and occupational health.
- Instrumental in implementation and maintenance of proprietary disability management application, including but not limited to:
- Process development, documentation, and guidance for case managers US corporate-wide.
- User acceptance testing and quality assurance on application performance, and
- Defining reporting requirements.
- Functioned as subject matter expert for business leaders on disability records management and disability regulations, resulting in increased compliance through changes to corporate disability policies at a state and US corporate level.
Disability Assistant
Connor & Connor Associates at Pfizer
Aug 2000 – Aug 2003
- Evolved role from a basic data-entry position to multi-faceted disability program assistant, leading to the promotion to Disability Coordinator and job offer from client company.
- Recruited for high-visibility projects, including evaluation and implementation of proprietary disability management application.
- Streamlined data entry and disability tracking procedures.
Education
Charter Oak State College
Bachelor of Arts, Liberal Studies, with Honors
English Literature and Theater Studies
University of Connecticut (UCONN)
Theatre Studies & Stage Management
Software & Technical Skills
Quick overview of software I have worked with in-depth.
The Basics
Microsoft Office Suite
Excel – extensive use in large datasets, analysis, and import files.
Gmail/G Suite/Google Drive apps
CloudHQ (Gmail Tools)
Nonprofit Donor Management Software
Little Green Light
Nonprofit Software for Data Migrations
Raiser’s Edge
DonorPerfect
Network for Good
Reach
Sumac
CRMs (Customer Relationship Manager)
Streak (Gmail-integrated system)
Marketing & Automation
Zapier
MailChimp
Canva
Over
Videoshop
Planoly
Buffer
Later (including Linkinbio)
Social Media Platforms
Snapchat
YouTube
TikTok
Occupational Health & Safety (Medical Records)
Cority (Medgate)
Occupational Health Manager (OHM – PureSafety)
Technical Skills
A quick rundown of my technical skill set – including, but not limited to:
Data Migration/Import Files
Data Mapping
Basic HTML
Data Analysis, including large datasets
User Acceptance Testing (Manual) – Design, Lead, and Test
Security Roles and Permissions
Metrics, Reporting, and Key Performance Indicators (KPIs)
Conditional Logic Queries and Programming
Database Management
Front End System Administrator
Project Management
Application Implementations
Application Upgrades
PC and Mac Operating Systems
KDW Consulting Services 